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Love it or loathe it, IT outsourcing has become a prominent feature of business life today.
As per Statista, the IT outsourcing market size reached a staggering $92.5 billion in 2019. Not only that, currently, the market size of the outsourcing industry in the US is $132.9 billion and is expected to increase by 1.6% before the year ends.
Why? From lower prices to access to the top talent around the world, IT skills shortage in some regions, and globalization, multiple factors contribute to the growth of IT outsourcing or the outsourcing industry in general.
However, the top reason for global outsourcing is that many business activities can be managed more efficiently by experts in a particular domain. And globalization has made it easy for businesses to connect with skilled professionals across the globe.
Why Choose Outsourcing?
Even though many entrepreneurs have long seen outsourcing as a strategy used by big businesses, technology has made it more accessible for small businesses and startups alike. For some small firms, outsourcing has made a powerful impact on growth and productivity.
Outsourcing is leveraged by many businesses ranging from multinational firms to small and medium-sized enterprises. It offers limitless possibilities to C-level executives of both SMEs and big companies.
However, finding expert programmers in a limited time is only one side of keeping software development moving forward. Moreover, due to the recent pandemic, maintaining an in-house team has become much difficult and far less effective.
A dedicated outsourced team will help improve cash flows and increase work efficiency by allowing you to scale up and down whenever you need without firing or looking to hire new team members.
But outsourcing isn’t as straightforward as it seems. If you are looking to outsource software development, you must have some knowledge of what’s and how’s of outsourcing. This is why we have developed this comprehensive guide to software outsourcing.
Starting with the difference between in-house development and software outsourcing, different types of software outsourcing. The article will highlight phases of selecting a software outsourcing company; what to look for before starting the work, things to consider when the project is in progress. And what you should do when the project is delivered.
Let’s dive in.
Difference Between In-House Development and Software Outsourcing
Custom software development is an immensely complex process and there are two ways you can approach it: in-house development and outsourcing. In-house development is a conventional and extensively used approach. Outsourcing, on the other hand, is relatively new and has seen a significant boom in the last five years. Outsourcing is projected to reach revenue of $220 billion in 2020.
But what exactly are software outsourcing and in-house development?
What Is In-House Development?
In-house development refers to conducting software development operations within a company by hiring a team of software engineers. A firm uses its employees for development purposes instead of outsourcing.
What is Software Outsourcing?
Software outsourcing is a practice for businesses and organizations to handle some or all of their software development needs to a third-party vendor. This could be an individual freelancer or a software outsourcing company.
Two Types of IT Outsourcing: Nearshoring and Offshoring
Normally, there are two ways to outsource your software development; Outsourcing overseas versus outsourcing to domestic companies. These two are named offshoring and nearshoring respectively.
While offshoring, factors like culture, time zone, and language barriers are not much important. You don’t care if the company you are outsourcing to operates from the other side of the globe. The only thing that matters is the expertise they provide. However, in nearshoring these factors are taken into account along with data protection laws.
Now that you know what software outsourcing is, here’s a question that usually follows;
Should I outsource my software development?
Outsourcing can improve the productivity and efficiency of your businesses by reducing development time and cost. Outsourcing does not have to be difficult if you follow the outlines highlighted in this article for selecting and working with a company. It saves time and cost that you can reinvest in your business.
Here are the rules to outsource your software development projects by protecting your business from the most common mistakes.
First, you need to compile a list of IT outsourcing companies suitable for handling the project. Do this by searching for software outsourcing firms online and comparing their offerings with your requirements. Once you compile this list, follow these outlines to vet them:
What To Examine Before Building Cooperation With An Outsourcing Firm?
This advice is helpful if you have compiled a list of software outsourcing firms.
- Look for Companies Providing Comprehensive Services
Find out the services offered by the company. Companies providing full-stack development services normally put; business analysis, prototyping, design and development, quality assurance, project management, and support services at your disposal. If it is not a full-stack development service, chances are you have to recruit multiple resources for completing your project.
- Check If The Company Is Familiar With Outsourcing
Look for companies that are veterans in outsourcing. The outsourcing companies build their business models according to the offshore location of the client. This means that the company is experienced in outsourcing. And already knows how to work across various time zones, understand cultural differences, and are well versed in handling these situations.
- Search for Recommendations
Reach out to other clients of the software outsourcing firms and learn about their experience working with the company. You can also ask the company if they have worked with clients from your country. In such cases, it would be easier for them to work under the same time zone and collaborate with your team easily.
- Ensure that the Outsourcing Company Has the Talent You Need
Ask if the company has talented and experienced resources you need in your team. Else you will have to find off-site experts for the job.
Things to look at the start of collaboration
Once you find the right company to outsource your software development project; it’s time to make sure everything is clear before collaborating. Here are some important things you should take care of:
- Sign Non-Disclosure Agreements
When you involve an outsider in your business, even if it is a new employee, your confidentiality risks increase. Outsourcing is no exception. Some entrepreneurs or businesses do not want to share confidential data about their technology. That’s why they are afraid of hiring dedicated technical teams.
However, the easiest and most common method to mitigate these risks is to sign a nondisclosure agreement (NDA). Such agreements set out terms and conditions under which proprietary data is to be kept confidential. This data usually includes the development process, source code, and any discussions related to the product. The agreement specifically highlights the consequences of disclosing confidential data to any third party. A signed agreement is necessary to ensure that your data and project information is secure.
- Check Company’s Awareness With Risk Management
While choosing your outsourcing partner, think about the risks and problems that might pop up during the development. And ask the outsourcing vendor if they have the resources and experience to manage these problems. Because it is important to conduct a risk analysis of every project to identify and manage risks.
- Set Up Communication Channels
Ask your outsourcing team the communication channels they use. You can create your own communication channels as well. For instance, your Slack channel or maybe weekly phone calls.
- Ensure Your Are Acquainted with the Pricing
You do not want your project to stuck in the middle because of disagreements over finances between you and the outsourcing partner. Different companies offer different pricing models and you need to identify the models that best suit your needs. You also need to find out the additional expenses that might occur and who will be covering those costs.
- Develop Trust With Your Outsourcing Partner
When you hire professionals to do some work they will need the liberty to do things their way. Micromanaging and over-controlling them can destroy their productivity. So you must trust your team and let them work their way and keep you informed about the development of the project.
What To Do After The Work Starts
Once you sign the non-disclosure agreement and your collaboration on the project starts, here are things you need to do:
- Document Your Requirements
Ensure that your requirements are thoroughly documented. Proper documentation reduces the labor intensity and the duration of your project. Precisely formulated requirements help developers to better understand the scope of work and can save your cost.
- Engage With Your Team
Doesn’t matter if you are working with an in-house or an outsourcing team, for the whole period of your project you are one team. And it is equally important to get acquainted with your team. Set up a meeting with your team and get to know the individuals who will work on your project. For long-term projects, it’s better to meet the team in person.
- Follow Up With The Development Process
If you want your final product to meet your expectations never choose to completely subtract yourself from the development process. Participating in the process and controlling the product quality at different phases increases the chances of success. It also helps you push the project forward.
- Be Aware Of The Unexpected Costs
It is no secret that technology evolves rapidly. There is a possibility that things that were innovative at the beginning of the project might start to lose ground in between the development. This inability to adapt to changes may result in business failure. So you may need to change the scope of your project. And these changes could lead to extra tasks and extra tasks equal extra expenses. Even if you agreed on a fixed price, the outsourcing company will charge for any task outside the scope of outlined work requirements.
Work To Do After The Project Is Completed
Completing the product development does not always mean the end of collaboration. You should keep the outsourcing agency close at hand because you may need outsourced product development in the future. Check the software you are given is well documented and make sure that it has been handed over to your internal team. Also, ask the outsourcing firm about the support or maintenance support your product requires.
Over the last few decades, multiple world-renown startups have become successful by outsourcing their product development. Some of these companies reached enterprise-level while others became a renowned brand. Billion-dollar companies like Skype and Slack did it, Million dollar organizations like Opera, GitHub, and MYSQL did it.
These successful examples prove that outsourcing your software product development to an offshore company can benefit your business. The evaluation steps highlighted in this article can give you an edge while partnering with an outsourcing company.