Scale-up Effortlessly With InvoZone’s
Finest Technical Support Services

Leverage technology and innovation as a way to reinvent your business.
Live Chat Support

Live Chat Support

Get your queries addressed with our 24-hour live chat support team or build an AI-based live chatbot.

IT Maintenance

IT Maintenance

Reduce expenses and improve performance with InvoZone's IT maintenance solution for server, storage, and network equipment.

IT Support Services

IT Support Services

Avail InvoZone’s IT support service to monitor clients’ and personnel’ confidential information, monitor your IT infrastructure and provide live help!

Software Support Services

Software Support Services

Boost risk assessment and mitigation and defend your software from outages and attacks by defining service level requirements with our on-site and remote software support services.

Hire Support Technicians

Choose How YOU WANT to Collaborate

Work Portfolio

Transform your vision into reality and drive exemplary results through InvoZone's dynamic engagement models.

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Drive Growth Through Three-Tiered Technical Support

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Escalate your technical processes through InvoZone’s simplified strategies and unlock compelling opportunities, making the best use of your time and investment.
  • Basic Helpdesk

    Issues dedection, Basic Support
  • Advanced Level

    Product Support and Technical Support
  • Specialist Level

    Product/Application Improvement

Technical Support and Service
Tools and Technologies

LiveChat

LiveChat

Freshdesk

Freshdesk

Avatier

Avatier

Zoho

Zoho

GetResponse

GetResponse

Sprout Social

Sprout Social

JIRA

JIRA

Slack

Slack

Groove

Groove

UserLane

UserLane

TeamViewer

TeamViewer

AnyDesk

AnyDesk

Frequently Asked Questions

0101

What is the role of technical support?

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Technical support engineers are responsible for overseeing and maintaining the company’s hardware and software infrastructures. They also assist customers in resolving technical issues concerning their software applications or accounts. Among other duties, they are responsible for diagnosing and troubleshooting technical problems.


0202

What skills are required for technical support?

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Technical support engineers require the following skill-set:

  • Logical thinking
  • Programming languages and data analysis
  • Knowledgeable about various software and operating systems
  • Problem solving and soft skills
  • Network security, understanding source code, writing commands and workflow processes


0303

How much does technical support services cost?

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Technical support services can cost somewhere between $65 to $80 per hour or even more. It all depends on the experience, complexity of the situation along with the total time needed to fix the issue. But if you are looking to hire a dedicated team, the overall cost would be less than what you would otherwise pay to individuals.


0404

What does technical support include?

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Technical support responsibilities include the following:

  • Diagnosing and troubleshooting technical problems
  • Monitoring system and software performance
  • Assisting customers with software malfunctions
  • Resolving network issues
  • Installing and configuring hardware/software