Technical Support Services
Live Chat Support
Avail your queries quickly and accurately in real-time by outsourcing live chat support services. Customers demand live chat support mostly to solve their issues instantly. With InvoZone technical support you can build AI-based live chatbots or get a 24/7 live chat support team. Give your customers a reason to stay.
Cut your costs and boost performance with IT maintenance service for server, storage, and network devices leveraging onsite and remote support from InvoZone. Our comprehensive IT maintenance portfolio is comprehensively designed to meet your specific business needs.
IT Support Services
Simplify IT support for multivendor environment with comprehensive integrated services. Our team handles your product as if they are our own. We put the efforts into getting to know your software in a proactive manner, how their team and organization work to provide you with the best support throughout.
Software Support Services
Accelerate issue resolution, prevent outages, and meet service level requirements with onsite as well as remote software support services. At InvoZone, we have a dedicated quality assurance department to thoroughly check every crafted software. We ensure that you keep on doing what you do best and let us take care of the rest.
Hire Support Technicians
Choose How YOU WANT to Collaborate
Leverage Three-Tiered Technical Support
InvoZone strives to optimize the Technical process to make sure your time and investment are utilized most efficiently. By simplifying our strategies, we make outsourcing Technical Support Services the best experience for you and your customers.
Basic HelpdeskIssues dedection, Basic Support
Advanced LevelProduct Support and Technical Support
Specialist LevelProduct/Application Improvement
Technical Support and Service
Tools and Technologies
Frequently Asked Questions
1. What is the role of technical support?
Technical support engineers are responsible for overseeing and maintaining the company’s hardware and software infrastructures. They also assist customers in resolving technical issues concerning their software applications or accounts. Among other duties, they are responsible for diagnosing and troubleshooting technical problems.
2. What skills are required for technical support?
Technical support engineers require the following skill-set:
- Logical thinking
- Programming languages and data analysis
- Knowledgeable about various software and operating systems
- Problem solving and soft skills
- Network security, understanding source code, writing commands and workflow processes
3. How much does technical support services cost?
Technical support services can cost somewhere between $65 to $80 per hour or even more. It all depends on the experience, complexity of the situation along with the total time needed to fix the issue. But if you are looking to hire a dedicated team, the overall cost would be less than what you would otherwise pay to individuals.
4. What does technical support include?
Technical support responsibilities include the following:
- Diagnosing and troubleshooting technical problems
- Monitoring system and software performance
- Assisting customers with software malfunctions
- Resolving network issues
- Installing and configuring hardware/software