Zoom to adopt hybrid approach to chart course for office returns

August 26, 2021 | 2 minutes read

Zoom will adopt a hybrid approach as it prepares for a return to office working.

An internal employee survey revealed that only 1% wanted to return to the office full time. 

The pandemic spurred huge growth for the video calls platform, with sales in the last three months of 2020 up 370% compared with the same period in 2019.

The company plans to strategically mix in-house and remote working to make it work but said it was “not easy”.  The employee poll found that half its staff preferred a hybrid approach with the remainder in favor of or already working remotely full time. 

Writing on a company blog, chief financial officer Kelly Steckelberg said it was “still experimenting with how that even looks”.

“We opened our Sydney, Australia, office this summer, but temporarily closed it soon after, as Covid-19 threatened the area. We plan to reopen again when it is safe, but this could impact plans to reopen a second location this fall [autumn],” she wrote.

The firm has shown the resolve to not open any office in a rush and no office will open until it was “possible to do so without personal protective equipment and social distancing”.

This isn’t a problem restricted to Zoom only, some other tech firms are practicing caution too.

Recently, Apple delayed recalling staff to the office until January at the earliest amid fears over surging Covid cases.


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